Returns & withdrawal

In short: you can return unused items within 30 days of delivery. If you live in the UK or the EU you also have a legal 14-day right of withdrawal, which this policy fully includes. Faulty items are always put right.

1. Your 14-day right of withdrawal (UK and EU consumers)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered several items delivered separately, the period runs from the day you receive the last item.

To exercise the right of withdrawal, you must inform us — BRINOVELA, 49 Eastry Avenue, Bromley, BR2 7PE, United Kingdom, support@brinovela.shop, +44 7857 716201 — of your decision to withdraw by a clear statement (for example an email or a letter). You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is enough to send your message before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and in any event not later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not be charged any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

Please send the goods back to us without undue delay and in any event not later than 14 days from the day you tell us you are withdrawing. You bear the direct cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning — for example, fitting a case on your phone briefly to check the fit is fine; long use is not.

Model withdrawal form

To: BRINOVELA, 49 Eastry Avenue, Bromley, BR2 7PE, United Kingdom — support@brinovela.shop

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______

Ordered on ______ / received on ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is sent on paper): ______

Date: ______

2. Our 30-day returns

Wherever you live, you can also return unused items in their original condition and packaging within 30 days of delivery for a refund of the item price. This is in addition to, and does not limit, your statutory rights.

• Email support@brinovela.shop with your order number and the items you are sending back. We reply with the return address and instructions.
• Pack the items securely — pressed flower pieces are delicate — and send them with a tracked service. Return postage is paid by you unless the item is faulty or we sent the wrong item.
• We refund within 14 days of receiving the return, to your original payment method.

3. Cancelling an order before dispatch

You can cancel any order free of charge before it is dispatched by emailing us with your order number. We refund the full amount, including delivery, within 14 days (usually much sooner).

4. Faulty, damaged or wrong items

If an item arrives damaged, is faulty, or is not what you ordered (for example a case for the wrong model when you chose correctly), please email us with your order number and a photo. We will offer a replacement or a full refund including delivery costs, and we pay for the return.

• UK customers have a short-term right to reject faulty goods within 30 days, and further remedies under the Consumer Rights Act 2015.
• EU customers benefit from the legal guarantee of conformity for at least two years from delivery.

Natural variation in pressed flowers — their size, shade and placement differing slightly from the photos, as described on every product page — is a feature of real flowers and is not a fault. Gradual fading after long exposure to strong sunlight is also a natural property of pressed flowers, which we describe before you buy. Neither affects your statutory rights for genuine defects.

5. Wrong model ordered

Each case is made for one model only. If you ordered the wrong model by mistake, you can return the unused case under section 1 or 2 and place a new order for the right one. Please check your model before ordering — the product page explains how to find it.

6. Refunds and currency

Refunds are made in the currency you paid in, to the payment method you used. Your bank or card provider may take a few extra days to show the refund. If your bank applied its own currency conversion when you paid, the amount shown on your statement may differ slightly; we cannot control those fees.

Contact

BRINOVELA · 49 Eastry Avenue, Bromley, BR2 7PE, United Kingdom · support@brinovela.shop · +44 7857 716201